Booking and Cancellation Policy

Booking Policy

At Forward Fitness Solution, we strive to make your booking experience as smooth and convenient as possible. By booking our services online, you agree to the following terms:

  • Online Booking: Clients can book our services through our website at forwardfitnesssolution.com. Once your booking is confirmed, you will receive a confirmation email with the details of your appointment.

  • Payment: Payment for services is due at the time of booking unless otherwise specified. We accept various forms of payment, including credit cards and online payment methods.

Rescheduling and Cancellation Policy

We understand that sometimes plans change, and you may need to reschedule or cancel your appointment. Our policy is designed to provide flexibility while ensuring we can accommodate other clients.

  • Rescheduling: Clients can reschedule their appointment through our online booking system. To reschedule, please log in to your account on our website or use the link in your booking confirmation email to select a new available time slot. Please note that rescheduling must be done at least 24 hours before your appointment.

  • Cancellation: Clients may cancel their booking through our online booking system. To cancel, log in to your account or follow the cancellation link in your booking confirmation email. Cancellations must be made at least 24 hours in advance of booking start time.

No-Show Policy

  • If a client does not show up for a scheduled appointment and has not rescheduled or cancelled, the appointment will be considered a "no-show." No-shows may be subject to a fee or the forfeiture of any pre-paid services, as specified at the time of booking.

Refund Policy

  • Refunds for Cancellations: If you cancel your booking, you may be eligible for a refund according to the following terms:

    • Cancellations made more than 24 hours before the scheduled appointment time will receive a full refund.

  • Refunds for Rescheduled Appointments: If you reschedule your appointment at least 24 hours before the booking start time, any fees paid will be applied to the new appointment time. No additional fees will be charged for rescheduling.

Contact Us

If you have any questions about our Booking and Cancellation Policy, please contact us at:

We appreciate your understanding and cooperation. Thank you for choosing Forward Fitness Solution!